OmniHaven · Legal

Privacy Policy

This Privacy Policy describes how OmniHaven (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: Web browser version, IP address, time zone, cookie information, what sites or products you view, and search terms.
  • Order Information:Name, billing address, shipping address, email address, and phone number. Payment information needed to complete your purchase is processed securely by our payment providers.

2. How We Use Your Personal Information

We use your personal information to process and fulfill your orders, provide customer support, process payments, arrange shipping and delivery, maintain our website, and comply with applicable legal obligations. Where permitted by law and with your consent where required, we may also use your information to send you marketing communications about our products, services, and offers.

3. Sharing Personal Information

We may share your personal information with service providers that help us process payments, fulfill orders, provide customer support, and deliver products.

  • We use PayPal to power our secure checkout.
  • We share your shipping address and phone number with logistics and freight carriers to ensure the delivery of large furniture items.

4. Your Rights

If you are a resident of the European Economic Area (EEA) or California, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

5. How Long We Keep Your Information

We retain personal information only for as long as necessary to provide our services, fulfill the purposes described in this policy, comply with legal and accounting obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we take reasonable steps to delete or anonymize it.

6. How We Protect Your Information

We transmit information through our website using SSL/TLS encryption, and we limit access to personal information to staff who need it to serve you. No method of transmission over the internet is highly secure, so we cannot guarantee absolute security, but we work to protect your data with reasonable safeguards.

7. Accessing or Deleting Your Information

You can request access to, correction of, or deletion of your personal information at any time. Email help@omnihavenhome.com with "Privacy Request" in the subject line. We will respond to verified requests within the time required by applicable law.

8. Cookies

We use cookies to improve your browsing experience and to remember your shopping cart items. You can control and manage cookies through your browser settings.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at help@omnihavenhome.com.

Last updated: September 2026

Payments & Security

  • We accept PayPal, Google Pay, Apple Pay, and major credit cards (Visa, Mastercard, American Express, Discover).
  • Every checkout is served over HTTPS and encrypted with SSL/TLS.
  • Card and wallet payments are processed by PayPal, a PCI-DSS compliant provider. We never store your full card number or wallet credentials on our servers.
  • Each payment method carries its own purchase-protection terms set by the provider — see PayPal's, Google's, and Apple's policies for details.
  • For shipment issues (loss, damage, delay, or theft in transit), optional Xcotton shipping protection is available at checkout. OmniHaven does not itself insure or guarantee products; any product warranty is stated on the product page.
  • We display the TrustedSite® certification badge, which confirms our site undergoes regular independent security scans for malware, phishing, and suspicious links. TrustedSite verifies site security only; it is not a guarantee of any purchase or product.
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