🚚 Shipping & Delivery
Q: Where do your pet products ship from? A: All OmniHaven products are stocked and shipped directly from our domestic warehouses in the US (located in CA and NJ), ensuring fast and reliable delivery to your doorstep.
Q: Can I pick up my order directly from your warehouse? A: Yes, local warehouse pickup is available. However, an appointment must be made at least 2 business days in advance. For your convenience and a smoother experience, we highly recommend using our standard dropshipping delivery, which brings the furniture straight to your door.
Q: How much does shipping cost and how long will it take? A: We are proud to offer Standard Free Shipping on all orders within the continental US (excluding warehouse pickups). Once your order is processed (usually within 1-2 business days), delivery typically takes 3 to 7 business days.
📦 Returns & Refunds
Q: What is your return policy and who pays for return shipping? A: We want you and your pet to love your new furniture! We offer a 30-Day Risk-Free Trial.
If the return is due to a product defect or quality issue: OmniHaven will fully cover the return shipping costs.
If the return is due to personal reasons (e.g., changed your mind, pet didn’t like it, ordered wrong size): The customer is responsible for the return shipping fees.
Note: All returned items must be in their original packaging and original condition.
Q: What should I do if my product arrives damaged? A: If your furniture is damaged during transit, please take clear photos of the damaged item and the outer packaging, and contact us at support@omnihavenhome.com within 48 hours. We will arrange a free replacement or solution immediately.
💼 Wholesale & Bulk Orders
Q: Do you offer wholesale or bulk pricing? A: Yes, we love partnering with retailers and businesses! If you are looking to purchase 5 or more items, we can offer special volume discounts. Please reach out to our wholesale team at help@omnihavenhome.com with your requirements, and we will discuss custom pricing for you.
🛠️ Product & Pet Safety
Q: Are the materials used in the pet storage cabinets safe for my pets? A: Absolutely. Pets are family, and their safety comes first. Our multi-functional pet furniture is crafted from high-quality, eco-friendly, non-toxic materials. The surfaces are finished with a special scratch-resistant and moisture-proof coating, making it durable against daily pet wear-and-tear while being incredibly easy to wipe clean.
Q: Is the pet furniture difficult to assemble? I live alone. A: Not at all! We design our furniture specifically with solo dwellers and apartment living in mind. Our pet cabinets come semi-assembled with crystal-clear instructions. You can easily set them up within 15–30 minutes—no heavy tools required.