OmniHaven · Shipping
Shipping & Delivery
At OmniHaven, we design furniture that lets your cat or dog live beautifully alongside you — and we ship it with the same care. This page explains how and when your order reaches your door, so there are no surprises.
Processing Time
Most orders are processed within 1–2 business days after payment confirmation. During peak seasons or new launches, processing may extend to 3 business days. You'll receive a confirmation email with your order details the moment you check out.
Shipping Methods & Carriers
We ship via FedEx and UPS from our U.S. fulfillment partner. All items are carefully packaged with protective materials to help minimize the risk of damage during transit.
Delivery Timeframe
Most orders are delivered within 3–9 business days from the date of order within the contiguous United States. You'll get a tracking number by email as soon as your parcel leaves the warehouse, so you can follow it every step of the way.
Shipping Rates
Free standard shipping is available on all orders within the contiguous United States. No separate shipping or freight charges are added at checkout. Applicable taxes, if any, are shown at checkout.
Where We Ship
We ship to the contiguous United States — the 48 contiguous states. We do not ship to Alaska, Hawaii, or other non-contiguous U.S. territories (including Puerto Rico, the U.S. Virgin Islands, Guam, and APO/FPO military addresses).
International shipping is not yet available. If you're outside our shipping area and interested, contact us and we'll let you know the moment that changes.
Order Tracking
Every shipment includes a tracking number. Track your order anytime at our Order Tracking page, or via the carrier's website using the link in your shipping confirmation email.
Marked Delivered But Not Received
If your tracking shows "delivered" or "signed for" but the package isn't in your possession, please email help@omnihavenhome.com within 2 business days of the delivery scan. Please contact us as soon as possible so we can work with the carrier to investigate the delivery. Requests made after 2 business days may limit our ability to investigate the issue with the carrier.
Xcotton Shipping Protection
Xcotton Shipping Protection is an optional service available at checkout for an additional fee. It may cover eligible packages that are lost or damaged in transit, subject to Xcotton's terms. For coverage details and claim instructions, please see our Return & Refund Policy and Xcotton's terms.
View Return & Refund Policy →Damaged or Lost in Transit
If your order is lost or damaged during transit, OmniHaven will cover the related costs. If your item arrives damaged, please contact us at help@omnihavenhome.com within 48 hours of delivery with clear photos or videos of the damage and packaging. We will work with you to arrange a replacement or refund. If your tracking shows no movement for more than 5 business days, contact us and we'll investigate with the carrier.
Returns & Refunds
Not the right fit? We offer a 30-day return window. Return eligibility depends on the condition of the item and other requirements. See our full Return & Refund Policy for details.
We're real people who care about your home and your pet. Reach us at help@omnihavenhome.com or through our Contact page — typically within one business day.
OmniHaven — pet furniture that disappears into a home you love.
Payments & Security
We accept PayPal, Google Pay, Apple Pay, Visa, Mastercard, American Express, and Discover. All checkouts are served over HTTPS with SSL/TLS encryption, and card or wallet payments are processed by PayPal (a PCI-DSS compliant provider); we never store full card numbers on our servers. Our site displays the TrustedSite® badge, confirming regular independent security scans. For the full policy, see our Privacy Policy.