OmniHaven · Support
Help Center & FAQs
Quick answers to common questions about shipping, returns, products, and wholesale. Can't find what you need? Contact us.
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Looking for shipping details? See our full Shipping & Delivery Policy for processing times, carriers, and the Xcotton protection process.
Shipping & Delivery
Where do your products ship from?
Products ship from a U.S. fulfillment partner, helping us provide fast and reliable delivery within the contiguous United States.
How much does shipping cost and how long will it take?
Free standard shipping is available on all orders within the contiguous United States. Orders are typically delivered within 3 to 9 business days. Most orders are processed within 1 to 2 business days before shipping.
What is Xcotton Shipping Protection?
Xcotton Shipping Protection is an optional service available at checkout for an additional fee. It may cover eligible packages that are lost, damaged, mis-delivered, stolen, or delayed in transit, subject to Xcotton's terms.
How do I track my order?
As soon as your order ships, we email you a tracking number. You can enter it on our Order Tracking page at any time. Tracking usually updates within 24 to 48 hours after the carrier scans your package.
Do you ship to Alaska, Hawaii, or U.S. territories?
At this time, we offer free standard shipping only within the contiguous United States. We are working to expand our shipping coverage in the future.
Returns & Refunds
What is your return policy and who pays for return shipping?
We offer a 30-day return window. Who covers return shipping depends on the reason for the return and whether Xcotton Shipping Protection was purchased. If your order is lost or damaged in transit, OmniHaven covers the related costs. Email help@omnihavenhome.com within 48 hours of delivery with clear photos or videos, and we will work with you to arrange a replacement or refund. For personal returns, such as a change of mind, size, color, or style preference, you pay the return shipping. If you add Xcotton Shipping Protection at checkout, Xcotton may reimburse your eligible return shipping costs for personal returns after you submit your receipt, subject to Xcotton's terms. Without it, return shipping is at your own cost. See our Return & Refund Policy for full condition requirements.
What if my product arrives damaged or has a quality issue?
We stand behind the quality of our products. If your item arrives damaged, defective, or has a manufacturing issue, please contact us at help@omnihavenhome.com. We'll review the issue and work with you to find an appropriate solution.
How does the Xcotton return rebate work?
If your order includes Xcotton Shipping Protection, you can return the item using your preferred carrier and pay the return shipping cost upfront. Submit your receipt to Xcotton for reimbursement of eligible return shipping costs, subject to Xcotton's terms.
How long does it take to get my refund?
Once we receive and inspect your return, we process your refund within 3 business days. The money goes back to your original payment method; the time it takes for the refund to appear in your account depends on your payment provider.
Product & Pet Safety
Are the materials safe for my pets?
Yes. Our furniture is built from durable High-Quality Wood with a water-based finish, plus a scratch-resistant and moisture-resistant coating that wipes clean easily.
Is the furniture difficult to assemble?
Not at all. Our cabinets come semi-assembled with clear instructions and can typically be set up in 15 to 60 minutes with no heavy tools required.
Wholesale & Bulk Orders
Do you offer wholesale or bulk pricing?
Yes. For orders of 5 or more items, we offer volume discounts. Reach out to help@omnihavenhome.com with your requirements and we'll discuss custom pricing.
Orders & Payment
What payment methods do you accept?
We accept PayPal, all major credit cards (Visa, Mastercard, American Express, Discover), Google Pay, and Apple Pay. Every checkout is processed over a secure, encrypted connection.
How do I use a coupon or discount code?
At checkout, enter your code in the "Coupon code" box and click Apply. For example, WELCOME100 gives 10% off your first order. New codes are posted on our Get Your Coupon page.
Can I cancel or change my order after placing it?
Orders are processed quickly, so once processing has begun we are unable to change the order details (address, items, etc.). If you still require a modification, If a change or cancellation is possible after processing begins, you may be responsible for any costs already incurred, such as processing or shipping fees. Contact us at help@omnihavenhome.com as soon as possible.
Support & Contact
How can I contact OmniHaven?
Email us anytime at help@omnihavenhome.com. A real person reads every message, and we typically reply within 1 business day. For order issues, please include your order number so we can help faster.
Still have questions?
Email help@omnihavenhome.com or visit our Contact page , and we typically reply within one business day.
Payments & Security
We accept PayPal, Google Pay, Apple Pay, Visa, Mastercard, American Express, and Discover. All checkouts are served over HTTPS with SSL/TLS encryption, and card or wallet payments are processed by PayPal (a PCI-DSS compliant provider); we never store full card numbers on our servers. Our site displays the TrustedSite® badge, confirming regular independent security scans. For the full policy, see our Privacy Policy.