OmniHaven · Returns
Return & Refund Policy
Thank you for shopping at OmniHaven. We want you and your pet to love your new furniture. If you're not entirely satisfied, we're here to help.
⏱ 30-Day Return Window
Return requests must be submitted within 30 days of delivery. Requests submitted after this deadline may not be accepted.
Return Shipping & Cost Rules
Who covers return shipping depends on the reason for the return and whether Xcotton Shipping Protection was purchased.
Damaged or Lost in Transit
If your order is lost or damaged during transit, OmniHaven will cover the related costs. If your item arrives damaged, please contact us at help@omnihavenhome.com within 48 hours of delivery with clear photos or videos of the damage and packaging. We will work with you to arrange a replacement or refund.
With Xcotton Shipping Protection
Xcotton Shipping Protection is an optional service available at checkout. If you purchased Xcotton Shipping Protection, you may be eligible to receive reimbursement for qualifying return shipping costs for eligible personal returns. You pay the return shipping cost upfront and submit your receipt to Xcotton for reimbursement, subject to Xcotton's terms and eligibility requirements.
Personal Returns
If you return an item for personal reasons — such as a change of mind, size, color, or style preference — you are responsible for the return shipping costs.
Need to file a shipping-protection claim? File a Claim with Xcotton →
Condition Requirements
Returned items should be in their original packaging and in resalable condition. Items that have been assembled, used, stained, or damaged by pets may not qualify for a full refund. We inspect returned items and may reduce the refund amount based on the item's condition.
Refund Process
- Email help@omnihavenhome.com with your order number and reason for return.
- Wait for our team to confirm eligibility and provide return instructions.
- Ship the item back using the approved method.
- Once we receive and inspect your return, we will process your refund within 3 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Exchanges
If the size, color, or style isn't right but the item is in good condition, let us know when you contact us. We'll try to arrange an exchange first, subject to availability. If an exchange isn't available, we'll process your refund according to our return policy.
Important: Oversized furniture may be delivered curbside rather than inside your home. Please make sure someone is available to receive your delivery and inspect the package upon arrival.
Reach us at help@omnihavenhome.com and we'll guide you through the process.
Payments & Security
We accept PayPal, Google Pay, Apple Pay, Visa, Mastercard, American Express, and Discover. All checkouts are served over HTTPS with SSL/TLS encryption, and card or wallet payments are processed by PayPal (a PCI-DSS compliant provider); we never store full card numbers on our servers. Our site displays the TrustedSite® badge, confirming regular independent security scans. For the full policy, see our Privacy Policy.